Illumino Ignis, specialists in the design, supply, commission, and support of fire safety products, proudly won the 'Distributor of the Year' award at the 2024 Fire & Security Matters Awards held in Coventry last week.
Illumino Ignis, founded in 2008, was shortlisted because it has provided exceptional value to its customers over the past two years.
In 2022, we launched a free new app for engineers. It's a regularly updated one-stop place for helpful information, such as wiring diagrams of all their products, engineer panel guides, resistor calculators, and BS 5839 standards. Due to its popularity, the company made several enhancements and branded it the 'Engineers App' in 2023. The app has seen hundreds of downloads since its launch.
Additionally, we have been recognised for developing our own range of products. Since we saw a gap in the market in 2018, Illumino Ignis has been renowned for its valuable engineers' kits. These kits are made from different sets of keys, resistors, and fuses that a fire alarm engineer needs.
In 2024, we stepped this up a notch and developed Illumino Essentials, a range of innovative products designed to solve real on-site problems, including our latest product, 'The Engineers workstation.'
These products have been said to have reached hundreds of new fire alarm engineer customers and rapidly increased sales with existing customers. A new e-commerce website facilitates easy order placement and next-day delivery.
We were also recognised for the additional support we give to Electrical Contractors. Customers have been benefitting from free training on designing fire systems, as Illumino has four branches from the South to the North of the country, all with a dedicated training room. These facilitate customised customer training days hosted by our highly knowledgeable Technical Manager, Graham Cardwell.
Jeremy Bramley, Managing Director, and Owner was thrilled to receive the award. "I am so proud of the team for bagging us this award. Like most other distributors, we readily stock over 100 market-leading brands for next-day delivery. But what really makes us different is our 'value add.' We listen to our customers' needs, create free support tools, and design innovative products that solve on-site problems. We promise to make projects easier for our customers and provide added value and service they won't get anywhere else."