Technical Assistance

Customer support and service is very important to us, that’s why without our growing customer base we know that we would not have a successful business.

We employ a team of people who are there for one purpose and one purpose only …TO HELP YOU!

Whether you require on-site technical support, advice and information about products and or are unsure about a particular part of British Standards, please give us a call on 0203 00 44 855 or email


The Illumino Ignis Gold Card

An Illumino Ignis Gold Card will give you access to our dedicated phone line, 24 hours a day, 7 days a week, every day of the year.

So, whenever you have an fire safety emergency or require technical support or back-up, you’ll have complete peace of mind that you’re only one call away from our team of experienced engineers.

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